Refund policy

At Song To Remember, every song is custom-made based on the story, names, and memories you share with us. Because of the personalized nature of this product, please read this policy carefully before purchasing.

Every song we create is custom and digital in nature. We begin working on your order immediately after it's placed, which affects your ability to cancel:

To request a cancellation, contact us at hello@songtoremember.co as soon as possible. Cancellation requests are only valid within the timeframes listed above.

Before your song is turned into a preview, you'll be shown the lyrics based on the details you submitted. This is your chance to review names, dates, and other details for accuracy and request changes if anything is incorrect. Once you approve the lyrics, we move forward with producing your preview.

Before any payment is made, you'll be able to preview your custom song. This gives you the chance to hear the direction, style, and feel of your song before you decide to unlock and purchase the full track. We encourage you to listen carefully to the preview and make sure it's what you're looking for before completing your purchase.

Because you've already had the opportunity to preview your song before paying, all completed purchases are final once the full song has been unlocked and downloaded. We do not offer refunds for:

Your satisfaction still matters to us. If something in your final song doesn't match the details you submitted (for example, a name, date, or detail was used incorrectly), we offer up to three free revisions within 7 days of delivery. To request a revision, contact us at hello@songtoremember.co with the specific details you'd like corrected.

Revisions cover factual or detail-based corrections. They do not include full changes to genre, style, or overall creative direction that was already represented in your preview.

Download Availability

Your song remains available for download for 30 days after final delivery. After that, it is permanently deleted from our system, so please save a copy to your own device during this window. We're unable to issue refunds or recreate a song solely because the 30-day download window has passed.

Customer Responsibility for Order Details

You are responsible for providing an accurate email address at checkout. Your song and any other items included in your order are delivered to the email address you provide. We are not responsible for orders that are undelivered, delayed, or inaccessible due to an incorrect, misspelled, or outdated email address provided at checkout, and this does not qualify for a refund. If you believe you entered your email incorrectly, contact us as soon as possible at hello@songtoremember.co so we can attempt to correct it before delivery.

Exceptions

We will offer a full or partial refund in the following situations:

• Technical failure: If you're unable to access or download your song due to a technical issue on our end, and we're unable to resolve it or provide a working alternative within a reasonable timeframe. 
• Corrupted file: If your downloaded file is confirmed to be damaged, incomplete, or significantly different from the preview you approved.
• Duplicate or accidental charge: If you were charged more than once for the same order.

If you have any questions about this policy or believe your situation falls under one of the exceptions above, please reach out to us at hello@songtoremember.co. We typically respond within 24 hours, though response times may be slightly longer during periods of high demand. We will always work with you to make it right where we reasonably can.